The Approved Provider of the service is Christian Community Aid Services Inc. a highly respected local community neighbourhood service. CCAS runs many programmes including Meals on Wheels, financial counseling, welfare, ethnic and aged services. It has been active in the area for over 48 years and is governed by a volunteer Board of Management which represents various aspects of the community. The Board members bring a diverse range of skills to the governance of the organization. Over 475 volunteers lend their time and energy to accomplish much of the work within the organization.
CCAS oversees a multi-million dollar budget with 39% of this revenue being self generated funds. CCAS has the capacity, infrastructure, networks, human and financial resources to provide the best value for money to deliver high-quality services to the community. The organization has documented and practitioner experience in engaging vulnerable people, their families; service providers and their communities via volunteer supported programs to develop self-resilience and individual capacity building through self-determined choices.
CCAS has a paid workforce of 50 staff of whom 70% have post secondary school qualifications. Over 475 volunteers support CCAS across all programs and offer time, skills and resources to deliver essential services. Professional development and training opportunities are made available to all relevant staff and volunteers. Other areas that provide value for money include limiting the need to outsource translation services as we have multilingual staff and volunteers who provide this service.
The organisation places a high value on team work and mutual support and staff enjoy the benefits of having talented colleagues to extend our own skills. The staff speak a variety of community languages and many have been with the organisation for more than 10 years.
CCAS has extensive policies and procedures linked to an organizational and governance framework and supported by continuous improvement processes. The robust project governance and organizational policies and procedures provide the framework for the management of programs. There are clear delegations of authority in place and monthly staff and board reporting also provides for transparent and accountable management.